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Refund & Return Policy

Refund & Return Policy

Refund & Return Policy
Any exchange, return or refund must be requested within 7 days of delivery indicated in the delivery receipt provided. 2hand will not accept any returned merchandise without any written communication.

All sale items, discounted and promotional merchandise, including any discount/promo codes used are FINAL and are ineligible to be returned or exchanged. 2hand does not accept or assume any responsibility for loss of or damage to returned goods whilst in transit from the customer. It is therefore strongly recommended customers return the item(s) to our store or use a reputable form of logistics with a tracking number.

Should the returned items(s) be deemed not to be in its original condition, 2hand reserves all rights to return the item to the sender at the sender’s cost. For overseas purchase, the sender shall be responsible for all taxes and/or duties imposed by the customs authorities for any return of good to 2hand.

2hand reserves the right to make the final decision on all refund & returns cases.

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